ActNowBC. (2006, November). Measuring Out Success – Baseline Document. Retrieved from: Click Here

Adair, C.E., Simpson, E., Casebeer, A.L., Birdsell, J.M., Hayden, K.A., and Lewis, S. (2006). Performance Measurement in Healthcare: Part I – Concepts and Trends from a State of the Science Review. Healthcare Policy. Vol. 1, No. 4.

Adams, W.M. (2006, May). The Future of Sustainability: Re-thinking Environment and Development in the Twenty-first Century. University of Cambridge, UK. Retrieved from: Click Here

Al-Alusi, A.S.A. (1988). The Practical Use of Dynamic Optimisation in Operational Research – A study of the role of System Dynamics Simulation and Heuristic Optimisation in Operational Research and its application as an advanced technique for Policy Design. University of Bradford.

Alberta Health Services. (2010). Becoming the Best: Alberta’s 5-Year Health Action Plan 2010-2015. Retrieved from: Click Here

Alberta Health Services. (2013, December). Health System Outcomes and Measurement Framework. Retrieved from: Click Here

Alberta Health Services. (2014a). Health Services in Alberta. Retrieved from: Click Here

Alberta Health Services. (2014b, February). Alberta Health Services Health Plan and Business Plan 2014-2017. Amended February 2014. Better Quality, Better Outcomes, Better Value. Retrieved from: Click Here

Alliance for Natural Health International. (June 2010). Sustainable Healthcare – Working Towards the Paradigm Shift. Retrieved from: Click Here

Anthony, R. and Govindorajan, V. (1998). Management Control System. McGraw-Hill, New York, NY.

Atkinson, H. and Brown, J.B. (2001). Rethinking performance measures: assessing progress in UK hotels. International Journal of Operations & Production Management. Vol. 13, No. 3, pp. 128-135.

Astles, P. (2013, August 19). The Cornerstone of a Sustainable Health Care System: Disease Prevention and Health Promotion. The Conference Board of Canada. Retrieved from: Click Here

Azzone, G., Masella, C. and Bertele, U. (1991). Design of performance measures for time-based companies. International Journal of Operations & Production Management. Vol. 11, No. 3, pp. 77-85.

Bacon, C.T. and Mark, B. (2009). Organizational effects on patient satisfaction in hospital medical-surgical units. Journal of Nursing Administration. 39(5), pp. 220-227.

BC Government. (2014, June). Taxpayer Accountability Principles: Strengthening Public Sector Governance and Accountability. Retrieved from: Click Here

BC Medical Association. (2012, January). Charting the course: Designing British Columbia’s health care system for the next 25 years. Retrieved from: Click Here

BC Ministry of Finance. (2015a, February 17). Balanced Budget 2015. Fiscal Plan 2015/16 – 2017/18. Retrieved from: Click Here

BC Ministry of Finance. (2015b). Strong Economy Supporting British Columbians. Balanced Budget 2015 Highlights. Retrieved from: Click Here

BC Ministry of Health. (2011, March 8). Join the Conversation on Childhood Obesity (news release). 2011HSERV0012-000202. Retrieved from: Click Here

BC Ministry of Health. (2013a, June). 2012/13 Annual Service Plan Report. Retrieved from: Click Here

BC Ministry of Health. (2013b, March). Promote, Protect, Prevent: Our Health Begins Here. BC’s Guiding Framework for Public Health. Retrieved from: Click Here

BC Ministry of Health. (2014a, February). 2014/15 – 2016/17 Service Plan. Retrieved from: Click Here

BC Ministry of Health. (2014b, February). Setting Priorities for the B.C. Health System. Retrieved from: Click Here

BC Ministry of Health. (2014c, June). 2013/14 Annual Service Plan Report. Retrieved from: Click Here

BC Patient Safety & Quality Council. (2012, September). BC Health Quality Matrix. Retrieved from: Click Here.

BC Patient Safety & Quality Council. (2014). About the Council. Retrieved from: Click Here

BC Stats. (2013, August). British Columbia Population Projections: 2013 to 2036. Retrieved from: Click Here

Behn, R.D. (2003, October). Why Measure Performance? Different Purposes Require Different Measures. Public Administration Review. Vol. 63, No. 5, pp. 586-606.

Belle-Isle, L. (2014, October). Health Education. The SAGE Encyclopedia of Action Research. SAGE Publications Ltd. pp. 396-399.

Bertalanffy, L. von. (1968). General System Theory: Foundations, Development, Applications. George Braziller: New York.

Bertalanffy, L. von. (1972, December). The History and Status of General Systems Theory. The Academy of Management Journal. 15:4, pp. 407-426.

Bezruchka, S. (2015). Early life or early death: support for child health lasts a lifetime. International Journal of Child, Youth and Family Studies. 6(2): 204-229.

Brailsford, S.C. (2007). Tutorial: Advances and Challenges in Healthcare Simulation Modeling, Proceeding of the 2007 Winter Simulation Conference. Pp. 1436-1448.

Brown, M.G. (1996). Keeping Score: Using the Right Metrics to Drive World-Class Performance. Quality Resources, New York, NY.

Brundtland, G.H. (1987, March 20). Report of the World Commission on Environment and Development: Our Common Future. Oxford: Oxford University Press. Retrieved from: Click Here

Burd, M. (2014). Big Data: Privacy, Governance and Data Linkage in Health Information. How BC’s Health System Matrix Project Met the Challenges of Health Data. CIHI Health Data User Day Halifax 2014. Retrieved from: Click Here

Canadian Institute for Health Information. (2012, June). All-cause readmission to acute care and return to the emergency department. Retrieved from: Click Here

Canadian Institute for Health Information. (2013a, May). Health Indicators 2013: Definitions, Data Sources and Rationale, May 2013. Retrieved from: Click Here

Canadian Institute for Health Information. (2013b, November 7). A Performance Measurement Framework for the Canadian Health System. Retrieved from: Click Here

Canadian Institute for Health Information. (2014, October). National Health Expenditure Trends, 1975 to 2014. Retrieved from: Click Here

Canadian Medical Association. (2013, June 25). Infographic: What makes Canadians sick? Retrieved from: Click Here

Carlson, M.J. and Gabriel, R.M. (2001). Patient satisfaction, use of services, and one-year outcomes in publicly funded substance abuse treatment. Psychiatric Services. 52, pp. 1230-1236.

Cooke, D.L., Yang, H.M., Curry, G., Rogers, P., Rohleder, T.R., Lee, R.C., & Strong, D. (2007, July). Introducing System Dynamics Modeling to Health Care in Alberta. System Dynamics Society. Retrieved from: Click Here

Coiera, E. and Hovenga, E. (2007). Building a Sustainable Health System. IMIA Yearbook of Medical Informatics: Biomedical Informatics for Sustainable Health Systems. Geissbuhler, A., Haux, R., Kulikowski, C., Eds.; Schattauer: Celle, Germany; pp. 11-18.

Davidson, H. (2013, June 24). Innovation and Change in the BC Health System. Retrieved from: Click Here

Dillard, J., Dujon, V. & King, M.C. (2009). Understanding the Social Dimension of Sustainability. New York: Routledge.

Domecq, J.P., Prutsky, G., Elraiyah, T., Wang, Z., Nabhan, M., Shippee, N., Brito, J.P., Boehmer, K., Hasan, R., Firwana, B., Erwin, P., Eton, D., Sloan, J., Montori, V., Asi, N., Dabrh, A.M.A., and Murad, M.H. (2014). Patient engagement in research: a systematic review. BMC Health Services Research. 14:89.

Eijkenaar, F., Emmert, M., Scheppach, M., and Schoffski, O. (2013, May). Effects of pay for performance in health care: A systematic review of systematic reviews. Health Policy, 110: 115-130.

Faezipour, M. & Ferreira, S. (2013, March 19). A system dynamics perspective of patient satisfaction in healthcare. Conference on System Engineering Research (CSER’13). 148-156.

Fielding, J.E. (2013). Health Education 2.0: The Next Generation of Health Education Practice. Health Education & Behavior. 40(5): 513-519.

Flood, R.L. and Jackson, M.C. (1991). Creative Problem Solving: Total Systems Invention. John Wiley & Sons, Chichester, UK.

Forrester, J.W. (1956). Dynamic Models of Economic Systems and Industrial Organizations (2003 republication of a ‘Note to the Faculty Research Seminar. November 5, 1956’ and MIT ‘D-memo’ zero). System Dynamics Review 19(4): 331-345.

Forrester, J.W. (1961). Industrial Dynamics. Productivity Press, Portland, OR.

Forrester, J.W. (1968). Principles of Systems. Productivity Press, Portland, OR.

Forrester, J.W. (1969). Urban Dynamics. Productivity Press, Portland, OR.

Forrester, J.W. (1971). World Dynamics. Productivity Press, Portland, OR.

Forrester, J.W. (1989, July 13). The Beginning of System Dynamics. System Dynamics Society. Stuttgart, Germany. Retrieved from: Click Here

Forrester, J.W. (2007). System dynamics – a personal view of the first fifty years. System Dynamics Review 23(2-3), 345-358.

Fraser Health Authority. (2014a, June). Fraser Health Authority Strategic and Operational Plan 2014/15 – 2016/17. Retrieved from: Click Here

Fraser Health Authority. (2014b, June). Fraser Health Authority 2014/15 – 2016/17 Service Plan. Retrieved from: Click Here

Fischer, M. (2015). Fit for the Future? A New Approach in the Debate about What Makes Healthcare Systems Really Sustainable. Sustainability Open Access. Retrieved from: http://www.mdpi.com/2071-1050/7/1/294

Fitzgerald, L., Johnston, R., Brignall, T.J., Silvestro, R. and Voss, C. (1991). Performance Measurement in Service Businesses. The Chartered Institute of Management Accountants, London.

Grant, N. (2013, February 15). The British Columbia Innovation and Change Agenda. Health Council of Canada. Retrieved from: Click Here

Hanson, B.G. (1995). General Systems Theory Beginning with Wholes. Taylor & Francis: Toronto, Ontario.

Heinberg, R. (2010). The Post Carbon Reader Series: Foundation Concepts – What Is Sustainability? Post Carbon Institute. Retrieved from: Click Here

Horne, F. (2013, May 24). Taking a Triple Aim at Health System Sustainability. Institute of Health Economics and Alberta Innovates Health Solutions Health Policy Speaker Series.

Hsieh, H.F. & Shannon, S.E. (2005, November). Three approaches to qualitative content analysis. Qualitative Health Research. Vol. 15, No. 9, pp. 1277-1288.

Hudson, M., Smart, A. and Bourne, M. (2001). Theory and practice in SME performance measurement systems. International Journal of Operations & Production Management. Vol. 21, No. 8, pp.1096-1115.

Hurst, J. & Jee-Hughes, M. (2001). Performance Measurement and Performance Management in OECD Health Systems. OECD Publishing. Retrieved from: Click Here

Institute for Healthcare Improvement. (2014). Triple Aim for Populations. Retrieved from: Click Here

Interior Health Authority. (2013, July). Interior Health Authority 2013/14 – 2015/16 Service Plan. Retrieved from: Click Here

Jackson, M.C. (2000). Systems Approaches to Management. Kluwer/Plenum, New York.

Jackson, M.C. (2003). Systems Thinking Creative Holism for Managers. UK: John Wiley & Songs, Ltd.

Judson, A.S. (1990). Making Strategy Happen, Transforming Plans into Reality. Basil Blackwell, London.

Kaplan, R.S. and Norton, D.P. (1996). The balanced scorecard: translating strategy into action. US: Harvard Business School Press.

Kaplan, R.S. and Norton, D.P. (2000). The Strategy Focused Organization: How Balanced Scorecard Companies thrive in the New Business Environment. Boston, Massachusetts.

Keegan, D.P., Eiler, R.G. and Jones, C.P. (1989, June). Are your performance measures obsolete? Management Accounting. pp. 45-50.

Kelley, E. & Hurst, J. (2006). Health Care Quality Indicators Project. Conceptual Framework Paper. Organization for Economic Co-operation and Development. Retrieved from: Click Here

Keys, P. (1991). Operational Research and Systems: The Systemic Nature of Operational Research. Plenum, New York.

Kirkwood, C.W. (1998). System Dynamics Methods: A Quick Introduction. Arizona State University.

KRAMES. (2010). Reducing hospital readmissions with enhanced patient education. Boston University. Retrieved from: Click Here

Lane, D.C., Monefeldt C. & Rosenhead, J.V. (2000, May). Looking in the Wrong Place for Healthcare Improvements: A System Dynamics Study of an Accident and Emergency Department. The Journal of the Operational Research Society. 51, 518-531.

Lattimer, V., Brailsford, S., Turnbull, J., Tarnaras, P., Smith, H., George, S., Gerard, K., & Maslin-Prothero, S. (2003, April 14) Reviewing Emergency Care Systems I: Insights from System Dynamics Modelling. Emergency Medical Journal. 21, 685-691.

Laszlo, E. (1932). The systems view of the world: a holistic vision for our time. Hampton Press, New Jersey.

Lewis, S. (2007). Commentary on the Sustainability of Canada’s Healthcare System. Healthcare Quarterly. Vol. 10 No. 2. Retrieve from: Click Here

Lingle, J.H. and Schiemann, W.A. (1996, March). From balanced scorecard to strategy guage: is measurement worth it? Management Review. pp. 56-62

Lubyansky, A. (2005). A system dynamics model of health care surge capacity. System Dynamics Society. Retrieved from: Click Here

Lynch, R. and Cross, K. (1991). Measure Up! Yardsticks for Continuous Improvement. Blackwell, Oxford.

Marr, B., Schiuma, G. and Neely, A. (2004). The dynamics of value creation: mapping your intellectual performance drivers. Journal of Intellectual Capital. Vol. 5, Issue 2, pp. 312-325.

Marshall, D., Rogers, P., Rohleder, T., & Vanderby, S. (2010, March). System Dynamics Modeling: A Decision Support Tool to Improve Care for Hip & Knee Osteoarthritis. Institute of Health Economics. Retrieved from: Click Here

McDonnell, G., Azar, A.T., & White, C. (2013). Renal System Dynamics Modeling. 1275-1320.

McGregor, S.L.T and Murnane, J.A. (2010). Paradigm, methodology and method: intellectual integrity in consumer scholarship. International Journal of Consumer Studies. pp. 419-427.

Murray, C.J.L. and Frenk, J. (2000). A framework for assessing the performance of health systems. Bulletin of the World Health Organization. 78(6). Retrieved from: Click Here

Muzyka, D., Hodgson, G., and Prada, G. (2012). The Inconvenient Truths about Canadian Health Care. Retrieved from: Click Here

Neely, A. (2002). Business Performance Measurement, Theory and Practice. Cambridge University Press, Cambridge.

Neely, A., Adams, C. and Crowe, P. (2001). The performance prism in practice measuring excellence. The Journal of Business Performance Management. Vol. 5, No. 2, pp. 6-12.

Neely, A., Adams, C. and Kennerley, M. (2002). The Performance Prism: The Scorecard for Measuring and Managing Business Success. London, Great Britain.

Neely, A., Bourne, M., and Kennerley, M. (2000). Performance measurement system design: developing and testing a process-based approach. International Journal Operations & Production Management. Vol. 20, No. 10, pp. 1119-1145.

Neely, A., Gregory, M. and Platts, K. (1995). Performance measurement system design: a literature review and research agenda. International Journal of Operations & Productions Management. Vol. 15, No. 4, pp. 80-116.

Neely, A., Marr, B., Roos, G., Pike, S. and Gupta O. (2003, April). Towards the Third Generation of Performance Measurement. Controlling. Retrieved from: Click Here

Northern Health Authority. (2013). Northern Health 2013/14 – 2015/16 Service Plan. Retrieved from: Click Here

Organisation for Economic Co-operation and Development. (2013). Health spending continues to stagnate, says OECD. Retrieved from: Click Here

Organisation for Economic Co-operation and Development. (2014, June 30). OECD Health Data 2014. June edition. Paris, France. Retrieved from: Click Here

Office of the Auditor General of British Columbia: Health Authority Expenditures. (2013, January 17). Retrieved from: Click Here

Øvretveit, J. (2009, September). Does improving quality save money? A review of evidence of which improvements to quality reduce costs to health service providers. The Health Foundation. Retrieved from: Click Here

Pappas, E. (2012, March). A New Systems Approach to Sustainability: University Responsibility for Teaching Sustainability in Contexts. Journal of Sustainability Education. Retrieved from: Click Here

Parisi, C. (2010). Chapter Eight: Using Qualitative System Dynamics to Enhance the Performance Measurement of Sustainability. Business Performance Measurement and Management. Springer-Verlag Berlin Heidelberg. pp. 115-130.

Prada, G., Grimes, K. & Sklokin L. (2014, July). Defining Health and Health Care Sustainability. Canadian Alliance for Sustainable Health Care. The Conference Board of Canada. Retrieved from: Click Here

Provincial Health Services Authority. (2013). Provincial Health Services Authority 2013/14 – 2015/16 Service Plan. Retrieved from: Click Here

Purbey, S., Mukherjee, K, and Bhar, C. (2006, November). Performance Measurement System for Healthcare Processes. International Journal of Productivity and Performance Management. Vol. 56, No. 3, pp. 241-251.

Rehm, J., Baliunas, D., Brochu, S., Fischer, B., Gnam, W., Patra, J., Popova, S., Samocinska-Hart, A., & Taylor, B. (2006, March). The Costs of Substance Abuse in Canada 2002. Retrieved from: Click Here

Romanow, R. (2002, November). Building on Values the Future of Health Care in Canada. Retrieved from: Click Here

Roos, G. and Roos, J. (1997, June). Measuring your company’s intellectual performance. Long Range Planning. Vol. 30, pp. 413-426.

Santos, S.P., Belton, V., & Howick, S. (2002). Adding Value to Performance Measurement by Using System Dynamics and Multicriteria Analysis. International Journal of Operations & Production Management. Vol. 22, Issue 11, pp. 1246-1272.

Senge, P. (1990). The Fifth Discipline: The Art and Practice of the Learning Organizations. Random House, London (second edition, 2006, Currency Doubleday, USA).

Smith, P.C., Mossialos, E., Papanicolas, I., & Leatherman, S. (2010). Performance Measurement for Health System Improvement. Experiences, Challenges and Prospects. UK: Cambridge University Press.

Specialist Services Committee. (2010, September 8). 2010 Initiatives. Retrieved from: Click Here

Sterman, J.D. (2000). Business Dynamics: Systems Thinking and Modeling for a Complex World. New York: McGraw-Hill.

Stichweh, R. (2011, October). Systems Theory. In Badie, B., Berg-Schlosser, D., & Morlino, L. (Ed.), International Encyclopedia of Political Science (pp. 2580-2583). Thousand Oaks: SAGE Publications, Inc.

Stiefel, M. and Nolan, K. (2012). A Guide to Measuring the Triple Aim: Population Health, Experience of Care, and Per Capita Cost. Cambridge, Massachusetts: Institute for Healthcare Improvement. Retrieved from: Click Here

System Dynamics Society. (2013). The Field of System Dynamics. Retrieved from: Click Here

The Conference Board of Canada. (2004a, March). Understanding Health Care Cost Drivers and Escalators. Retrieved from: Click Here

The Conference Board of Canada. (2004b, July). Challenging Health Care System Sustainability – Understanding Health System Performance of Leading Countries. Retrieved from: Click Here

The Commonwealth Fund Commission on a High Performance Health System. (2007). Framework for a High Performance Health System for the United States. New York: The Commonwealth Fund. Retrieved from: Click Here

Townley, B., Cooper, D.J. and Oakes, L. (2003). Performance measures and the rationalization of organizations. Organization Studies. Vol. 2, No. 7, pp. 1045-1071.

Vancouver Coastal Health Authority. (2014). Get a snapshot of our performance. Retrieved from: Click Here

Vancouver Island Health Authority. (2014, June). Performance Measures. Retrieved from: Click Here

Wholey, J.S. and Hatry, H.P. (1992). The Case for Performance Monitoring. Public Administration Review. Vol. 52, No. 6, pp. 604-610.

Wiler, J.L., Handel, D.A., Ginde, A.A., Aronsky, D., Genes, N.G., Hackman, J.L., Hilton, J.A., Hwang, U., Kamali, M., Pines, J.M., Powell, E., Sattarian, M., and Fu, R.W. (2012). Predictors of patient length of stay in nine emergency departments. American Journal of Emergency Medicine. 30, 1860-1864.

Wolstenholme, E. F. (1985). A methodology for qualitative system dynamics. Retrieved from: Click Here

Wolstenholme, E.F. (1990). Systems Enquiry: A System Dynamics Approach. John Wiley & Sons, Chichester, UK.

World Economic Forum. (2013, January). Sustainable Health Systems – Visions, Strategies, Critical Uncertainties and Scenarios. Healthcare Industry. Retrieved from: Click Here

World Health Organization. (2010). Health Systems Financing: The Path to Universal Coverage. Retrieved from: Click Here

World Health Organization. (2015). Health Systems Strengthening Glossary. Retrieved from: Click Here

Yadadrop. (2014). Three pillars of sustainability. Retrieved from: Click Here

Zhou, J. (2012, August). Learn to read causal loop diagrams. Retrieved from: Click Here